Establish total cost of ownership

Establishing your true total cost of ownership is the key to knowing that savings are real – and to delivering bottom-line results for your business. We have conducted office assessments since the mid-1990s, impacting more than 85,000 employees in various organizations worldwide. To thoroughly evaluate your environment, we apply Six Sigma methodologies. Determining the Total Cost of Ownership for your firm includes calculating hard and soft costs, conducting user studies, and analyzing the workflow throughout your document environment.

We'll show you how much office printing really costs your organization, where the waste is, and how to eliminate it. You'll discover exactly what clicking “print” costs, which machines are under- and over-used, where the money is going, and what your firm can do about it.

Design the optimum office printing environment to support your business goals

Once our office services team understands the needs of your organization, your users, and the specialized applications you require, we work with you to design the ideal document-output environment. By putting the right devices in the right places, we enable your end users to access the right functions at the right times.

Because your needs evolve, we take a phased approach to changing your document environment and then make ongoing adjustments to ensure you achieve guaranteed cost savings.

Transition to your new environment with little disruption or investment

Optimizing the office printing infrastructure in a large organization is typically a major project requiring step-by-step migration. You may decide to keep the equipment you've acquired from other vendors to create less disruption for end users and lower up-front capital investment costs. That will speed financial returns from the project.

We take responsibility for tracking assets, managing all Move Add Change Dispose (MACD) activity, and handling print-related helpdesk services. By doing so, the transition activity stays on track and your in-house team won't be burdened with additional duties.

Control your office document environment and make improvements over time

To ensure benefits are sustained, Xerox uses industry-leading print management tools and software together with a central support and management team.

Our approach to managing your devices covers all aspects of the agreed-upon service levels, including:

• Proactive device monitoring and management
• Replenishment of consumables
• Break-fix services
• Multi-lingual helpdesk services
• Move, Add, Change, Dispose (MACD) control
• A single, consolidated invoice per country  
• Detailed management reporting

   

Contractually guaranteed cost savings*

• Reduce office printing costs by around $250 ( US ) per office-based employee per year

   

• Control, sustain, and accurately allocate costs according to print-device usage

   

• Free up cash by keeping new assets off-balance sheet

   

Enhanced end-user productivity and satisfaction

• Transform your office environment with the right devices, in the right places, with the right accessibility to functions for end users

   

• Enjoy a total print management office service that ensures high uptime and low employee involvement

   

Improved efficiency in key business areas

• IT (Helpdesk and Support): With Xerox managing 100% of printer-related calls, your IT staff is free to drive efficiency and service-level performance in other key areas – such as servers, desktops, and applications.

   

• Finance (Accounts Payable): Reducing hundreds or thousands of invoice transactions to just one per quarter per country offers your firm significant efficiency gains.